Moving Partnership

Well, what can I say? What a stress free experience! Moving house in itself is a very stressful time, but moving country is even more stressful!! Matthew Ladley and his team took all of the stress out of moving for me. From the first communication to the last, I was kept informed every step of the way. The removal guys arrived on time to collect and to deliver, telephoning to confirm their expected arrival times.

Well done Moving Partnership - a really professional company who provided a really professional and friendly service. Thank you Matthew and colleagues!!

Move size: Partial Move Service cost: £2200

The only thing the company called for was payment. Late pick up, late delivery- I had to call them continuously for pick up and delivery confirmation - they do not respond no tracking of shipment Furniture was piled in the truck like for a bonfire. Heavy sofas on top of each other, white chairs, all furniture not covered (I paid extra to have everything packed and covered, wrapped: bikes & chairs on top of glass table, every single item damaged - some totally destroyed (Fabric torn, upholstery damaged, glass tables broken). I moved already 5 times before with different companies and never experienced anything remotely. Not a matter of accident - a matter of throwing in furniture like for waste disposal. They refused to initially give me the companies manager name - only after suggesting legal proceeding - who basically then said not his problem and after that did not answer any mail. Refused to pay for the damage - that was not accident that below any professional standard. Not a member of BAR - so no organisation to intermediate. Damage was far higher than insurance value. Refused to pay for damage, for not delivered service - I paid to have all furniture wrapped - they did not wrap it , I paid extra for having items delivered between to destination - they did not do it nor refund for it. No management for insurance either.

Service cost: £2900

I was dealing with Wayne who was very knowledgable and helpful, always replied quick and made regular updates with whereabout my stuff was.
The local moving team assigned was very professional too, they did not rush through the job and carefully packed all items, marked the fragile and loaded the truck carefully.
The goods arrived on time and the overall experience I got from dealing with that company was second to none.
I would highly recommend Moving Partnership to anyone moving to Switzerland, as I understood this is one of their regular routes.

Service cost: £2400

I have no hesitation in reccomending this company.
Mr Ladley was my only point of contact for an entire year whilst my furniture was in storage and house sale floundered. He was eminently helpful and relaxed which made my situation a tad easier. I made many changes to items in storage and delivery dates but Mr Ladley took it all in his stride and noting was too much trouble, all my changes were easily accommodated. Everything arrived on time and in small vans as requested. I can't fault them. I have put a low approximate figure in the service cost section of this review.

Service cost: £2000

Moving Partnership did everything well, and Matthew was always very helpful. However, I think they could have been more open with the date the ship was the leave, as it didn't leave the UK for 2 months or so, as they waited for the container to fill up.
The partners they have in the UAE, where we've moved to, were rather uncommunicative unless prompted. I was much less impressed with them.
(This website itself needs improving. I only got a short list of European countries to choose from. We actually moved to Abu Dhabi.).

Service cost: £2000

We picked 'The Moving Partnership' from a choice of 5 removal companies. They contacted us with a very good quote and gave us time to decide without any pushy follow up e-mails. When I decided to contact them, I dealt with Joe who was extremely friendly and competent throughout. He managed to arrange a pick up 4 days after I called and guided me through all the paperwork. The pick up team arrived at the specified time and packed all our items carefully (they even checked and repackaged boxes they felt could do with more care). It took only four days for our items to arrive safe and sound (not a single breakage) at our new home. The company contacted us the day before to say they would be coming the next day and arrived at exactly the specified time. I was very impressed with the service and the competence and warmth with which 'The Moving Partnership' deals with their customers. I was quite nervous about moving all our valuables but everything was sorted out for us in such a quick and straightforward manner that our items were delivered to our new home before I could even start to worry. I recommend them highly!

Service cost: £678

I used the moving partnership for two moves back in 2015. Really nice people on the phone and pleasant to speak to but when it came to the actual move that wasn't so good. I was told I'd get blankets to protect my furniture, I got nothing. Items arrived scratched and broken and some even got lost! When I called to ask for help they were useless. The problem is they are basically an agency and they work with other movers so they don't really have control over the move. The movers that came were old and unfit meaning I had to help load things and I was nine months pregnant at the time. This also caused problems when they had to bring my furniture into my new flat as the two guys were clearly not used exercise and resulted in a lot of huffing and puffing and "kin ell, kin ell" as things were moved up and down the stairs. There was more stuff than they were able to take so I got a kerbside delivery for the second lot, the delivery drivers were rude to my family and then they lost my items in a warehouse. Moving Partnership did sweet FA and it was between myself and another young lady that we located the items and it was solved. I wouldn't use them again, pay a little extra and get a better service I say. They don't care about your stuff but that's because as I said they don't really move it so they can afford to be nice on the phone because if anything goes wrong there's no blow back for them.

Service cost: £3000

An overseas move, including my car, handled by The Moving Partnership. The whole process was friendly and very well organised both ends. I would recommend them to anyone. The packers both ends were efficient and helpful. The office staff were all helpful and friendly. The delivery dates were stuck to and the times arranged easily. I had one cracked picture frame but that was all. There was nothing missing.
Your choices for delivery to Country on this form do not include Gozo. Very few choices actually.

Service cost: £5300

We commissioned the Moving Partnership to manage our recent move from the UK to Malta. They in turn used the service of Atlantis to pack our goods in the UK and William in Malta to unpack.

We have the highest opinion of all three companies. Nice people, very professional and a really quite pleasant experience during what should be a stressful time. Whilst we haven't finished unpacking, we don't think a single item has been damaged.

Thoroughly recommended.

This review site doesn't allow me to key Malta as the destination, hence why I've put Spain!

Service cost: £5000